Frequently Asked Questions

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Please feel free to contact us regarding your questions and comments. We value your feedback!

We can be contacted at:

Phone: 0430 389 410
or fill out the form below

Pulikar & Ngoc


    How do I place an order?

    Please see the page regarding How it works.

    Do I need an account to place an order?

    It is recommended that you register for an account so that you can access your order whenever you need to.

    How do I cancel or change my order?

    Please contact us as soon as possible if you wish to cancel or change your order.

    How do I track my order?

    Please contact us for an update on the status and tracking of your order.


    What payment methods are accepted?

    Payment can be made via bank deposit. Our banking details can be found by clicking here. We also accept Visa or Mastercard however there is a fee of 1.5% for all credit card payments, PayPal and Zip Money.

    Is buying online safe?

    Our site is Encrypted with the latest technology using HTTPS(Hyper Text Transfer Protocol Secure) socket connection. You can rest assured that your personal details will be safe and kept private.


    What delivery methods are available?

    We delivery all over Australia. The delivery methods are standard postage by courier or Australia Post, free pickup fom Burnley or Clayton South.

    If your order is over 25kg it may require freight. Contact us for a freight quote.

    How long will it take to receive my order?

    We are a monthly service so you should expect to have your organic goods around the 20th of every month.

    How much will it cost for shipping outside the delivery zone?

    Shipping will depend on your location, weight and dimensions of your goods. For most shipments a fee of $22.95 will be charged for non bulk items. We will contact you if shipping will exceed this amount.

    Do you ship internationally?

    Unfortunately we do not ship outside of Australia at this point.


    How can I return a product?

    Please contact us if you have any problems with your order or wish to arrange a return. You can return goods if they are in unopened/unused condition via post or courier.

    Do you still have questions? Feel free to contact us directly

    Contact Us