FAQs

Please see the page regarding How it works.

It is recommended that you register for an account so that you can access your order whenever you need to.

Please contact us as soon as possible if you wish to cancel or change your order.

Please contact us for an update on the status and tracking of your order.

Payment can be made via bank deposit. Our banking details can be found by clicking here. We also accept Visa or Mastercard however there is a fee of 1.5% for all credit card payments, PayPal and Zip Money.

Our site is Encrypted with the latest technology using HTTPS(Hyper Text Transfer Protocol Secure) socket connection. You can rest assured that your personal details will be safe and kept private.

We delivery all over Australia. The delivery methods are standard postage by courier or Australia Post, free pickup fom Burnley or Clayton South.

If your order is over 25kg it may require freight. Contact us for a freight quote.

We are a monthly service so you should expect to have your organic goods around the 20th of every month.

Shipping will depend on your location, weight and dimensions of your goods. For most shipments a fee of $22.95 will be charged for non bulk items. We will contact you if shipping will exceed this amount.

Unfortunately we do not ship outside of Australia at this point.

Please contact us if you have any problems with your order or wish to arrange a return. You can return goods if they are in unopened/unused condition via post or courier.

Please use the Contact Us page.